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“Catalyst really went above and beyond to ensure I could move into my apartment.”

Having already agreed a late March completion date for his new one bedroom apartment at Catalyst’s ARRO in Southall, Air Steward turned Recruitment Consultant Mark Duque had moved back in with his parents temporarily after his rental tenancy came to an end.  

However, when the Coronavirus lockdown was introduced, Mark was concerned he might not be able to move into his new home. 

Mark begins, “When Coronavirus first looked like it could seriously affect day to day life in the UK, I was getting a little concerned about my upcoming move. Thankfully, I needn’t have worried.”

Through consistent communication, extra safety precautions, and flexibility from both Catalyst and Mark, he was able to complete on his property and move into his new one-bedroom apartment.

Mark continues, “Catalyst were really on the ball in helping me to complete, despite challenges which nobody could have foreseen. They were in touch with me constantly in the weeks before my completion, and even changed the handover date to find a time which suited me. They really went above and beyond to ensure I could move into my apartment.”

Mark is now happily settled at ARRO – a fashionable collection of studio, one and two-bedroom Shared Ownership apartments, that forms part of one of London’s biggest regeneration programmes, delivering 3,750 homes to central Southall.

Mark mentions, “A real sign of the times, I actually met my next door neighbour through a Southall Facebook group! She happened to reply to my enquiry about internet providers, and after a brief conversation online, we discovered we lived next door! We’ve quickly become firm friends, going on to our adjacent balconies and cracking open a bottle of wine!”

On his new home itself, Mark comments, “I am so happy in my new home, and love having a place I can call my own. I’ve quickly personalised the property, buying lots of new furniture, putting up artwork, and making the most of the brilliantly high spec kitchen and bathroom. My pride and joy is my new blue velvet sofa, although I hadn’t anticipated spending quite so much time on it, as I am whilst working from home!”

Throughout the home buying process, Catalyst’s high standards of customer service really came into their own. Working for an airline, Mark would regularly be uncontactable for 12+ hours on a long-haul flight, but that didn’t cause any delays in the process.

He adds, “As my sale progressed, I was really impressed with the service from Catalyst’s sales team. I would come off a flight and see a string of emails from Steven, who works in Catalyst’s sales team, chasing my solicitor and mortgage provider and making sure everything continued to develop. The organisation was impeccable – it was as if I had my own PA!”

As well as a great experience with the sales team, Mark has been similarly impressed with the after-sales service.

He adds, “When I moved in, instead of the typical walk-through of my apartment, which wasn’t possible due to current government guidance, I was given a virtual safety demo over the phone, going through how to use all the technology in my home. It was very helpful and informative, and it left me feeling very secure in my purchase.”

Mark concludes, “I would definitely recommend buying with Catalyst. Everyone was incredibly helpful, and my new apartment is exactly what I wished for in my first home.”